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FAQs
GBT DOES NOT data cap or throttle your connection. You can use your Internet as much as you want, 24/7/365, with no additional monthly charges. Our team ensures that the network is built to handle customer traffic at all times.
Yes, you can receive a $5 per month discount, but you must be enrolled in both e-bill and autopay. Signing up for only one does not qualify for the discount.
You do not need to purchase a router. GBT will provide one with your internet service for $9.95 per month, and this includes our Managed Protection plan, which offers ongoing technical support at no additional cost.
Managed Protection is a monthly service that includes a high-performance dual-band router, automatic firmware updates, and ongoing technical support. If an issue cannot be fixed over the phone, a technician will come to your home during business hours at no additional cost.
Managed Protection gives you peace of mind. You get expert technical support, in-home service when needed, router replacement, and network diagnostics all for one low monthly price. It helps keep your home Wi-Fi strong, secure, and reliable year-round while avoiding costly service charges.
Managed Protection does not cover new jack installations, customer-owned devices (TVs, computers, streaming devices), damage caused by negligence or disasters, business phone systems, or guaranteed whole-home wireless coverage. Additional equipment or services may require extra charges.