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Internet FAQ

INTERNET PREFORMANCE

What kind of Internet Services are available with GBT?

We have a variety of Internet Services available for both residential and business customers located in the city or rural areas. Depending on your location we have fiber, cable modem, dsl, and point to multi-point connections to deliver Internet to you or your business. Speeds vary among these connections, but most range from 10 Mbps download/1 Mbps upload to 1000 Mbps down/500 Mbps up.

How do I earn Capital Credits?

The amount of capital credits you earn in a given year is based on the amount of capital contributed to the cooperative through payment of your monthly bill for services and the amount of operating margins realized by the cooperative.  Capital Credits are usually retired, which means paid to the member, as a percentage of certain prior year’s allocations.

My Internet Speed doesn't seem fast enough.

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What is a capital credit allocation?

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What is a capital credit allocation?

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WIFI & MANAGED PROTECTION

What is a capital credit allocation?

Margins are “allocated” or assigned to members who belong to the cooperative during the year in which a margin is generated. The allocation is based on the member’s proportion of service usage for that year. Each member’s portion is referred to as a “capital credit allocation.”

How do I earn Capital Credits?

The amount of capital credits you earn in a given year is based on the amount of capital contributed to the cooperative through payment of your monthly bill for services and the amount of operating margins realized by the cooperative.  Capital Credits are usually retired, which means paid to the member, as a percentage of certain prior year’s allocations.

Video FAQ

GETTING STARTED WITH STREAMIT TV

What is StreamIT TV?

GBT StreamIT is a fully-featured, streaming TV app that you download and install on your favorite streaming media devices including Apple TV, Amazon Fire TV, Android and many other devices. Instead of having to rent your cable box from GBT, you now have the option to access your subscription TV service via an app that runs on your equipment.

What features are included?

GBT StreamIT TV is packed with free features you’re going to love! Your subscription includes free HD and 50 hours of cloud DVR plus two streams. You’ll also receive Replay TV and Restart TV and can pause and rewind live TV!

CHANNEL & PROGRAM INFORMATION

What channels can I watch on StreamIT TV?

Margins are “allocated” or assigned to members who belong to the cooperative during the year in which a margin is generated. The allocation is based on the member’s proportion of service usage for that year. Each member’s portion is referred to as a “capital credit allocation.”

How do I earn Capital Credits?

The amount of capital credits you earn in a given year is based on the amount of capital contributed to the cooperative through payment of your monthly bill for services and the amount of operating margins realized by the cooperative.  Capital Credits are usually retired, which means paid to the member, as a percentage of certain prior year’s allocations.

TROUBLESHOOTING TIPS

What is a capital credit allocation?

Margins are “allocated” or assigned to members who belong to the cooperative during the year in which a margin is generated. The allocation is based on the member’s proportion of service usage for that year. Each member’s portion is referred to as a “capital credit allocation.”

How do I earn Capital Credits?

The amount of capital credits you earn in a given year is based on the amount of capital contributed to the cooperative through payment of your monthly bill for services and the amount of operating margins realized by the cooperative.  Capital Credits are usually retired, which means paid to the member, as a percentage of certain prior year’s allocations.

STREAMIT FEATURES 

Restart.

Restart TV is a great option available with select programs and channels that lets you start the program you are on from the beginning, even if it’s half over! Never miss the beginning again! It is available with most channels. When you see a program you want to start over, select it and press play. Depending upon the device you are using, it will either have an option immediately to select Restart or after the program begins, a prompt will ask if you’d like to start from the beginning.

Replay.

Replay TV is an amazing feature that allows us to offer up to 3 days of previously aired programming and is available with most TV networks. Did you miss the big game yesterday? No problem! Just go backwards in the guide and watch it. Want to watch a movie that aired three days ago? That’s a breeze too! The possibilities are endless! To view available networks with Replay TV, click here. In your guide, to view recently aired programs, bring up the guide and then press left. A tab will appear. Select the Replay button. You can then view available content and watch it or record upcoming content.

DVR / Recording.

How do I access DVR recordings?

How do I record shows?

Play / Pause.

The amount of capital credits you earn in a given year is based on the amount of capital contributed to the cooperative through payment of your monthly bill for services and the amount of operating margins realized by the cooperative.  Capital Credits are usually retired, which means paid to the member, as a percentage of certain prior year’s allocations.

What is a capital credit allocation?

Read more…

What is a capital credit allocation?

Read more…

What is a capital credit allocation?

Read more…

Voice FAQ

What is a capital credit allocation?

Margins are “allocated” or assigned to members who belong to the cooperative during the year in which a margin is generated. The allocation is based on the member’s proportion of service usage for that year. Each member’s portion is referred to as a “capital credit allocation.”

How do I earn Capital Credits?

The amount of capital credits you earn in a given year is based on the amount of capital contributed to the cooperative through payment of your monthly bill for services and the amount of operating margins realized by the cooperative.  Capital Credits are usually retired, which means paid to the member, as a percentage of certain prior year’s allocations.

Billing & Payments FAQ

What if my payment is late?

If your payment is late, or if your service has been disconnected, we recommend you deliver your payment by check or cash directly to your local GBT office, where your payment will be posted immediately.

Which accounts can I access and make payments to with Online Bill Pay?

Your online GBT account allows you to pay your GBT account for telephone, Internet and/or cable television services.

Capital Credit FAQ

What is a capital credit allocation?

Margins are “allocated” or assigned to members who belong to the cooperative during the year in which a margin is generated. The allocation is based on the member’s proportion of service usage for that year. Each member’s portion is referred to as a “capital credit allocation.”

How do I earn Capital Credits?

The amount of capital credits you earn in a given year is based on the amount of capital contributed to the cooperative through payment of your monthly bill for services and the amount of operating margins realized by the cooperative.  Capital Credits are usually retired, which means paid to the member, as a percentage of certain prior year’s allocations.

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