High-performance Dual-band Router +
Why choose Managed Protection?
In today’s wireless world, it’s important to have a strong, reliable wireless network. With Managed Protection, you will have access to GBT’s technical support staff to help troubleshoot and resolve issues over the phone. If they cannot fix the issue, a trained technician will come to your home and fix the issue during business hours without any additional cost.
What if I don’t have Managed Protection?
In the event of an issue, GBT will still provide superior service. Without Managed Protection, equipment delivered to the home and labor during normal business hours will incur a $40 trip charge. A $75/hr. charge will apply for all additional troubleshooting, issues, or repair work performed by the technicians at the customer’s home.
This service does not cover:
Installation of new jacks, customer-owned equipment such as TV’s, computers, Roku, etc., routers not provided by GBT, customer negligence (pets chewing on lines, accidentally cutting through lines, natural disaster, etc.), business phone systems, guaranteed wireless coverage (additional access points may be necessary for whole-home coverage, additional charges may apply.)
- Wireless router & replacement
- Automatic Firmware updates
- Visits to the home
- Diagnosis of your wireless
- Existing Wiring and jacks