GBT Help Desk
Phone
Toll Free 800-432-7965
Hours
24 hours a day / 7 days a week. When you call the Help Desk, have the following information handy to make the call a little easier:
- Your Username and Password
- If you’re receiving an error message, the exact wording of the error.
- The operating system you use (Windows Vista, 7, 8, 10, Mac OS, etc.)
- The Internet software you are having difficulty with:Internet Explorer, Netscape, Outlook…. determine which version by
- opening the program, clicking on the Help menu then clicking on About…..
- Your model of modem Click on Start, Settings, Control Panel then double-click the modems icon.
- Having these items prepared before you call will maximize your Help Desk experience.
Remote Assistance
Thank you to everyone who participated in our contest this past week! We enjoyed reading your comments! The winner of the 4 Royals tickets and 4 GBT bag chairs is..... Have a great weekend!
Chelsea Steffen
Thank you!!
Congratulations Chelsea Steffen
Is it difficult and frustrating to get behind your TV just to reboot it? Watch this video to learn the easy way on how to reboot your Fire Stick without having to get behind your TV.
A giant fly tried to carry one of our techs away! If you're having the same problem and you're fed up with these annoying flies, you need to stop by your local GBT store to pick up a FREE fly swatter!
Looks like Bailey and Amber are having a blast at the FRS Youth Tour in Washington DC. Check out these pictures from their trip so far!
GBT is currently experiencing a TV outage on our local channels. We are working on the issue and hope to have it resolved as soon as possible. Sorry for the inconvenience.
TV services have been restored. If you continue to have issues please call 800.432.7965. Once again GBT apologizes for the inconvenience and wishes everyone a happy and fun Sunday!!
Beverly Burd
And they are off! Good Luck to Amber Pate and Bailey Baalmann, our two FRS Youth Tour winners. These girls are off to Washington DC to learn more about the Telecommunications and Legislative processes!
Rural Ellis Community!! We will be performing an upgrade on equipment tonight at midnight. This will affect all services for 5-10 minutes. We apologize for the inconvenience. Be sure to call if you have questions.
Due to upgrading the StreamIT platform, your StreamIT services will be affected for up to 30 minutes starting at 2:00 AM. Be sure to call 800.432.7965 if your services do not return back to normal. Thank you
Jenny Thomas-Landers