GBT Help Desk

Phone

785-372-4236

E-mail

customerservice@gbtlive.com

Hours

24 hours a day / 7 days a week. When you call the Help Desk, have the following information handy to make the call a little easier:

  • Your Username and Password
  • If you’re receiving an error message, the exact wording of the error.
  • The operating system you use (Windows 10, MAC OS, etc.) 
  • The Internet software you are having difficulty with, determine which version by opening the program, clicking on the Help menu then clicking on About…..
  • Your model of modem Click on Start, Settings, Control Panel then double-click the modems icon.
  • Having these items prepared before you call will maximize your Help Desk experience.
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