What if my payment is late? #
If your payment is late, or if your service has been disconnected, we recommend you deliver your payment by check or cash directly to your local GBT office, where your payment will be posted immediately.
What if I make a partial payment? #
Telephone service is a lifeline utility, so all monies will be applied to your telephone account balance first, and additional monies will be applied to your cable television and/or Internet account.
When will my payment be applied to my account? #
Your payment will be applied to your account within two business days.
When you make your payment to your Online account by credit or debit card you will receive a confirmation number. Keep the confirmation number in a safe place until you know the payment was posted to your account. If your payment is not posted within the 48-hour period, please call our Customer Service department at 785-372-4236, so we may assist in researching the payment.
Which accounts can I access and make payments to with Online Bill Pay? #
Your online GBT account allows you to pay your GBT account for telephone, Internet and/or cable television services.
How does GBT’s Online Account work? #
Once you register online to activate your online account, you will be able to log into your account over a secure, encrypted connection and manage the payment of your bills via the Internet and a standard web browser. GBT has found Google Chrome, to provide the best compatibility in display of your account information and operation of the online service.