Contact us

GBT has five locations to meet your needs

Call us at 785-372-4236 or send us an e-mail at customerservice@gbtlive.com

Click the button to review troubleshooting tips or report trouble

GBT has five locations to meet your needs

Click the button to report trouble and review frequently asked questions

Rush Center

GBT's Rush Center, Kansas office

Phone:
785-372-4236

Address:
103 Lincoln St.
Rush Center, Kansas 67575

Hours:
Monday through Friday
8:00 a.m. – 5:00 p.m

Ellis

GBT's Ellis, Kansas office

Phone:
785-726-3200

Address:
101 W 9th
PO Box 152
Ellis, Kansas 67637

Hours:
Monday/Wednesday/Friday
8:00 a.m. – 5:00 p.m.
(Closed for lunch 12:30 p.m. – 1:30 p.m.)

 

Ness City

GBT's Ness City, Kansas office

Phone:
785-798-3100

Address:
114 West Main
PO Box 264
Ness City, Kansas 67560

Hours:
Monday through Friday
8:00 a.m. – 5:00 p.m.

 

Larned

GBT's Larned, Kansas office

Phone:
620-910-7676

Address:
122 W. 5th Street
Larned, Kansas  67550

Hours:
Monday through Friday
8:30 a.m. – 11:30 a.m.
12:00 p.m. – 4:30 p.m.

 

St. John

GBT's St. John, Kansas office

Phone:
620-377-5555

Address:
602 N US HWY 281
PO Box 86
St. John, Kansas 67576

Hours:
Monday through Friday
11:00 a.m. – 5:00 p.m.

Service trouble? We are here to HELP!

Please review the troubleshooting tips below to find resolutions to common service related issues. If you’re unable to resolve the issue with your service, please complete the trouble request form or call your nearest GBT office. You can also contact the GBT Help Desk by calling 785-372-4236.

Basic Troubleshooting Tips

No Dial Tone
Please make sure that all the phones are hung up in the house and are plugged securely into the wall or base station. Once you have ensured all phones are hung up, check each phone for dial tone. If you are able to establish dial tone on one phone then you could be having issues with your telephone or the wiring to your wall jack.

If you have a mobile phone you can try calling your home phone to see if it will ring or if you get an operator message when dialing the number.

If you have other services with GBT, please check those. If other services are down at the same time this could indicate that you are part of an outage or some other service effecting issue. At this point please submit an online ticket or contact our 24/7 Help Desk at 785-372-4236 for further assistance.

Trouble Receiving Calls
Please check and make sure the ringer on the phone is turned on.
Make sure that the phone is plugged into a working wall-jack. Ensure you have dial tone on your end.

If you only have one phone or a base station, try plugging the phone into another wall-jack.

Please verify that the people trying to call you are dialing the correct phone number, or try calling your number from another phone if possible.

Verify that your device is connected to your wireless router or is properly plugged into the Ethernet port. If you can see or connect to your WiFi with another device, there might be an issue with the device you’re using or an issue with the wireless coverage at your location.

If you can connect to your WiFi but still not able to browse the Internet, check the lights on your router. Most routers have lights indicating whether the router is connected to the Internet. If there are no lights on your router, check the power supply is plugged in properly.

If the router is plugged into the power supply and you are still not able to browse the Internet, it is time to power cycle your router/modem. To power cycle your router/modem, unplug the device from the power supply and allow 30 seconds before plugging the device back into the power supply. DO NOT reset or reboot the router using any buttons that appear on the router itself.

Once a power cycle has been completed on the router/modem allow up to 5 minutes before attempting to browse the Internet. If the connection issue still persists, please submit an online ticket or contact our 24/7 Help Desk at 785-372-4236 for further assistance.

If your TV freezes, skips, or audio and video cut out your equipment might need a reboot. To reboot your set top box or Streaming device, simply unplug them from the power source and then plug them back into the power. It may take a couple minutes for the TV system to restore itself.

If you forgot your password to StreamIT you can reset it by clicking on this link https://www.streamitgbta.net/signin?redirectTo=%2F .

If your video service buffers you might need faster Internet or better Wi-Fi coverage. Contact GBT support at 800.432.7965 so we can help.

If video problems still persist, please submit an online ticket or contact our 24/7 Help Desk at 785-372-4236 for further assistance.

Report service trouble

Fill out my online form.

2 days ago

We want you to have the BEST Internet experience - that's why we offer GBT's Managed Protection.

“I highly recommend GBT’s Managed Protection that comes with their router. I’ve always owned ... See more

6 days ago

Another happy business customer in the books, these 21 iPads are headed out the door to their new home this week! 🙌

Did you know that we have specific plans and promotions for Nex-Tech Wireless ... See more

1 week ago
Photos from Golden Belt Telephone's post

Join us in recognizing our GBT Board of Directors Member, Cinda, for her 20th Anniversary on the GBT Board!

On this day 20 years ago, Cinda was elected to be on the GBT Board of Directors to ... See more

1 week ago

GBT performed an emergency Internet upgrade affecting some customers in Macksville, St.John, and Stafford. A power cycle of your router/modem may be necessary to restore service. We apologize for the ... See more

1 week ago

And just like that, another NCAA Tournament is over, which means we get to announce the winners of the GBT PickIt March Mania Challenge! 🏆🏀

Random Winner: Diane Kuhn ($25 GBT Bill Credit)

4th ... See more

2 weeks ago

Come join us for our Annual Meeting!

Cast your vote + get free food and great prizes!

2 weeks ago
Photos from Golden Belt Telephone's post

All GBT stores will be closing at noon tomorrow for Good Friday.

We wish everyone a wonderful Easter weekend.

2 weeks ago

GBT will be performing redundancy upgrades affecting the towns of Macksville, St. John, and Stafford early Tuesday morning beginning at 1:30am.

3 weeks ago

Update: The tv issues have been resolved. If you are still experiencing issues please contact our help desk at 800.432.7965. Thank you.

GBT is aware of TV channels in our blue package that are ... See more

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