Position Description: Committed to providing outstanding service to all customers. You are the company’s voice and will use exceptional empathy, encouragement, and care as well as product expertise to ensure all customers feel valued and get the services they need. Your job is not only to gain new customers, but also to care for and provide service to existing customers. You enjoy finding innovative solutions for customer issues and making sure all clients have an unmatchable experience with GBT.
Position Description: The Network Technician will oversee the operations and maintenance of our Internet and phone equipment. Routing & Switching, IPTV, Central Office and Networking to ensure quality services are being delivered to all customers.
Position Description: Provides support for all GBT IT computing systems. Directs the selection, system design, and implementation of all required infrastructure components. Installs, configures, and maintains the hardware and software for all PCs, servers, and relevant local area network components. Ensures all systems are managed in a secure, efficient, reliable, and cost-effective manner throughout their production life cycle. Provides outstanding IT customer service for GBT operating entities, care as well as product expertise to ensure all customers feel valued. You enjoy finding innovative solutions for customer issues and making sure all clients have an unmatchable GBT experience. Ensures applications are properly installed and maintained, and all essential information and data files are backed up on a regular basis. Manages and completes assigned tasks, objectives, and projects in a timely manner. Creates and maintains all relevant server and network documentation, performance metrics. Defines the IT standard operating environments and approved products list.