Status: Full Time/Non-Exempt
Location: GBT Service Area, KS
This position supports the company’s customer service philosophy that sets us apart from our competition by providing our customers with local and genuine personal service, we will work alongside our customers to find the best solution available to fit their needs. We pledge to provide the finest services to our customers and strive for continuous daily innovation to remain competitive in an age of perpetual technology.
Provides support for all GBT IT computing systems. Directs the selection, system design, and implementation of all required infrastructure components. Installs, configures, and maintains the hardware and software for all PCs, servers, and relevant local area network components. Ensures all systems are managed in a secure, efficient, reliable, and cost-effective manner throughout their production life cycle. Provides outstanding IT customer service for GBT operating entities, care as well as product expertise to ensure all customers feel valued. You enjoy finding innovative solutions for customer issues and making sure all clients have an unmatchable GBT experience. Ensures applications are properly installed and maintained, and all essential information and data files are backed up on a regular basis. Manages and completes assigned tasks, objectives, and projects in a timely manner. Creates and maintains all relevant server and network documentation, performance metrics. Defines the IT standard operating environments and approved products list.