Internet Help Desk

Toll Free 888-350-4357

Monday - Friday 7:00 a.m. - 11:00 p.m.
Saturday - Sunday 9:00 a.m. - 6:00 p.m.

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When you call the Help Desk, have the following information handy to make the call a little easier:

  • Your Username and Password
  • If you're receiving an error message, the exact wording of the error.
  • The operating system you use (Windows XP, Vista, 7, Mac OS, etc.)
  • The Internet software you are having difficulty with:
    • Internet Explorer, Netscape, Outlook.... determine which version by opening the program, clicking on the Help menu then clicking on About.....
  • Your model of modem
    • Click on Start, Settings, Control Panel then double-click the modems icon.

Having these items prepared before you call will maximize your Internet Help Desk experience.